Terms of Service

1. Acceptance of Terms

By accessing or using the Neo Solutions website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our platform.

2. Description of Services

Neo Solutions provides automated artificial intelligence solutions for inbound lead response, lead qualification, and calendar appointment scheduling. Services include agent configuration, knowledge base integration, and channel setup as outlined in individual client agreements.

3. User Responsibilities

Clients are responsible for providing accurate business information, maintaining the security of authorized channel credentials, and complying with all applicable laws and communication policies across connected platforms (including WhatsApp and Meta business policies).

4. Disclaimers & Performance

While Neo Solutions strives to provide optimal AI response speed and qualification accuracy, system performance depends on external third-party APIs (Meta, WhatsApp, calendar providers). Individual conversion results and business revenue outcomes may vary.

5. Termination & Inquiries

Either party may terminate services in accordance with the specific provisions in client service contracts. For inquiries regarding these terms, please contact hello@neosolutions.ai.